Mobile Learning Boosting Indonesia's Hotels

Mobile Learning Boosting Indonesia's Hotels Technology is ever-present wherever we look today and one piece of tech that many of us cannot be without is the smartphone. While we may be used to messaging our friends and colleagues, checking e-mails and social media, how many of us have learnt a new language through our mobile phones? That is exactly what the employees at one Indonesian hotel are doing. Hotelier Indonesia spoke to the General Manager of HARRIS-POP! Hotels & Conventions Solo, Mr. Yudi Alamsyah, to find out more about how they use mobile learning at the hotel.


Mobile Learning Boosting Indonesia's Hotels

Technology is ever-present wherever we look today and one piece of tech that many of us cannot be without is the smartphone. While we may be used to messaging our friends and colleagues, checking e-mails and social media, how many of us have learnt a new language through our mobile phones?

That is exactly what the employees at one Indonesian hotel are doing. Hotelier Indonesia spoke to the General Manager of HARRIS-POP! Hotels & Conventions Solo, Mr. Yudi Alamsyah, to find out more about how they use mobile learning at the hotel.


Why have you decided to implement mobile learning within your hotel?

The HARRIS-POP! Hotels & Conventions Solo uses the Boost Voice mobile learning solution to teach our frontline service employees English language skills. There are a number of reasons why we do this. Firstly, mobile learning is both easier to implement and more effective than traditional classroom-based forms of training. Our teams are able to learn anytime, anywhere including in their lunch break or on the way to work. This is important as the more chances they have to learn the better they get. If you try and teach them via classroom-based learning, then they would only learn once a week which is not enough.

Secondly, the language skills that they acquire through using the Boost Voice mobile app provides them with more than just the ability to communicate with their guests, it gives them confidence. This confidence translates into better service as our employees can now understand exactly what their guests want and are able to engage in conversation. This has the added benefit of improving their own career prospects too.


Do you think technology can replace service?

I do not believe that technology will ever replace service employees, certainly not in the hospitality industry. The HARRIS-POP! Hotels & Conventions Solo uses technology to help our employees and support them in their day-to-day work. However, our guests still want to interact with other humans especially if they have a special request. Interestingly, mobile learning actually promotes more human-to-human interaction by providing our service employees with the skills to engage in a more meaningful way with our guests.



How do you implement the mobile learning courses within the hotel?

We use Boost Voice for our F&B and Front Office teams. We find that these are the most guest-facing departments in the hotel and it is vitally important that our employees are able to communicate properly and clearly. Added to that, English is still the international language of business that is used by both Indonesians and non- Indonesians, so as well as Bahasa Indonesia, we need to be able to speak and understand the English language.

Furthermore, we have 144 rooms on 15 floors, five meeting rooms, and 1 ballroom with a capacity of up to 1000 people. We also have the HARRIS Cafe with a capacity of 100 persons plus a number of facilities from swimming pools, a gym and spa and reflection area. So, we have a number of different departments that our employees need to be able to understand inside out, and be able to communicate to the guest in any language.


Can you give us an example of an employee who has benefited from the Boost mobile learning solution?

We have many employees who have benefitted from Boost. One in particular is Mr. Willy Prasetyo from the F&B department. Born and raised in Solo, Willy has been in the hotel industry since 2010 when he joined our On The Job training program as a waiter. After finishing Vocational High School, he worked in several hotels, as well as in one restaurant in Solo, before joining back with HARRIS-POP! Hotels & Conventions Solo.


Willy was always quite shy and lacked confidence, but after one month using Boost Voice it was clear that his English language ability had improved. Willy saw this improvement himself and the more competent he got the more he wanted to practice and learn. Of particular note is his pronunciation of words, especially those that are specific to the F&B department. Boost Voice has been developed with guidance from hoteliers and we have seen Willy be able to pronounce common restaurant terms much more clearly and accurately.

He enjoys the fact that Boost Voice incorporates games and animation and has told me that as soon as he arrives home he opens the app. He has clearly become more confident when there are foreign guests in the restaurant, his shyness has definitely subsided.




#hotelier #hotelierindo #indonesia #hospitalityjobs #hotelierindonesia #hotjobs #hotel #job #loker #lowongan #HotelCareer #Jobs #JobsNews #CareerInHotels #lowongankerja #Bali #Jakarta #othercities #middleeast #asia #hiring #work #tourism #sector #industry #staff #hospitalityindustry #chef #manager #team #jobopening #management #hospitalitysector #instajobs #instahiring #instajob #instawork #instabusiness


BEST DEALS FOR YOUR TRAVEL NEEDS 




Name

2016,3,2017,102,2018,124,2019,41,AAE,1,ACCESS,35,AccorHotels,2,Address1-10 Futagoyama,1,ADR,1,Advertorial,7,Agostinis,1,Agro foods,1,Alaya,1,Alibaba Group,1,alila,2,Alila Jabal Akhdar,2,ALOS,1,America European,1,Ammenities,2,Ancol Timur,1,Appointment,24,Apps,1,April,5,architects,6,Area Austria,1,Area New Zealand,1,Area Russian Federation,1,Area Serbia,1,Armstrong Ceilings,1,Art and Culture,1,Arthur Waller,1,Asia,4,Asia Pacific,4,Asian Attractions Expo 2017,1,Asian Region,2,August,3,Australia,2,Aviary Bintaro,1,Award,22,Back Of House,4,Bahasa,3,Bakery amp; Pastry,3,Bali,16,Bali Resort,1,Bar,2,Bar amp; Restaurant,5,Base Ethernet,1,Batam,1,Beach Resort,1,Bed,1,Bedok North Street,1,Beepee Group,1,BELGIUM,1,Best Content,1,Beyond Expectation,1,BID,1,Bintan,1,BLLA,4,BMW,1,Booking,8,Bormioli Rocco,1,Boutique Hotel,2,Boxing City,1,Brand Story,1,Bricscad Pro V13,1,Brunei,2,Bulgari,1,Bulgaria,1,Business,96,Bypass Ngurah Rai,1,Cafe and bars,1,Cala Trading Estate,1,cambodia,2,Cambro Contact,1,Cambro Manufacturing,1,Canberra,1,Channel Management,1,charity,1,Chef,1,CHEF ALEX ENSOR,1,Chicken Mushroom Potess,1,Chief Operating Officer,1,Child Proof,1,China,3,China's Wine List of the Year Awards 2017,1,CHOCOLATE,1,Client,11,Club Management,2,COATINGS,1,Commercial Refrigeration Equipment,1,Company Fact Sheet,1,Component Hardware Europe,1,Component Hardware Headquarters,1,Conde House,1,Conference,1,Consumer Goods,1,Contact Info,1,Contact Us,2,CONTACTS,1,Cost,1,Courtyard,1,Craig Francis,1,CRS,2,CSR,2,Current Day,1,Czech Republic,1,Daniel Domènech,1,Data,1,DECORATIONS,1,Decorative arts,1,Design Bathroom Equipment,1,design hotel,4,DESKLINE,1,Doma,1,Double Tree,1,Dubai,2,Electric Ave,1,Email Serv,1,Email Us,1,Equipment,11,Estella Hale,1,Ethics,1,Europe,3,Events,68,Executives Chef,2,Exhibitions,2,Expo,1,Feature Supplier,35,February,13,FEI,1,Festive,2,FILLINGS,1,Finance,1,Fine Food Asia (SFFA),1,FITUR,1,Flexibility Able,1,Foaming Injection Machines,1,Fonterra Indonesia,1,FOOD,18,Food Beverage,5,Food Services,1,Foodservice Equipment International,1,Four Seasons Jimbaran Bay,1,France,2,Fullerton Road,1,Furniture,1,Gandum Mas Kencana,1,Ganpatrao Kadam Marg,1,Garuda Indonesia,1,General Inquiries Email,1,Genesio Bravo,1,GEPOSB,1,Germany,2,Ghana,1,Giuseppe Bravo,1,Glass Design- Italy,1,Global,3,GMP,1,Golf,1,Golf Management,1,Golf Software,1,Golf Technologies,1,Green Solutions,1,Greg Berman,1,Gregory Bluvstein,1,Guangdong Province,1,Guangzhou City Zip,1,Guest Room Items,1,Guest Score,1,Gunung Agung,1,HAACP,1,HAFI,1,Hainfeld Traisnerstra,1,Halal,1,Head Office,1,Hecun Industry Zone,1,Hengel Industrie,1,Hengel Japan Co,1,HICAP,1,Hilton,3,Hong Kong,1,Horwarthhtl,6,Hospitality,8,Hot Design,1,Hot Education,2,Hot Flag Carrier,2,Hot Interview,6,Hot News,256,Hot Team,5,HotEdu,1,Hotel,10,Hotel Activities,1,Hotel Deals,3,Hotel Equipment,2,hotel indigo,1,Hotel Job,11,Hotel Management,1,Hotel Restaurant Cafe,1,Hotel Software,31,Hotel Solution,14,Hotelier Indonesia,3,hotels,3,Hotels with great design,1,Housekeeping,1,Huntington Beach,1,IDEaS,5,IHG,1,IME,1,India,2,Indonesia,3,Indonesia Hotel Supplier,5,Intercontinental Bali,1,Interior Design,1,ISO,2,Italy,4,Jakarta Utara,1,Jakim Halal,1,Japan,2,Japanese Occupation,1,Jobs,12,July,2,June,5,KARMA,3,Keil Refrigeration,1,KFC,1,Korea,2,Kuala Lumpur,1,Largest Inventory,1,Laser Cutting Machine,1,Laundry,1,Laurie Mowchan,1,Life Style Exhibition,1,LINAK,1,Linen,1,LIVE,1,Lombok,1,London,1,LTD,1,Luxury resort,2,luxury villas,1,Macau,1,Main Office,1,Maldives,1,Malibu,1,Management,2,Mandarin Oriental,1,Marcel Bluvstein,1,March,7,Market Leader,1,Marriot International,4,Marriott,1,MARRIOTT SIEM REAP RESORT,1,May,5,Mayonnaise Salad Dressing,1,Mediterenean Beef Shortribs,1,MEICHU,1,MICE,1,Michelin star dining,1,Middle East,1,Minoan. Crete,1,Mobile Phone,1,Montecchio Maggiore Vicenza,1,Moroccan Beef,1,Moroccan Chicken,1,Moroccan Lamb Shank,1,Moroccan Short Ribs,1,movenpick,1,MSN,1,Mulia Boga Raya,1,music,2,Name Haoyuan Outdoor,1,New,1,New Hotel,1,New resort,1,New Year,1,New York,1,Nikko,1,Nikko Bali,1,Nogarole Vicentino,1,North America,1,November,3,Nowadays Gandummas,1,NSW,1,NYC,2,NYE,1,NZ,1,October,1,OEM,1,One Fullerton,1,Online Store,1,Opening,26,Operations,1,Outsource,1,PACKAGING,1,Pangeran Jayakarta,1,Panyu District,1,Park Hotel Group,1,Park Hotel Nusa Dua,1,PCL,1,Penang,1,Pharma Glass,1,PHARMACEUTICAL,1,Pharmaceutical Glass Plastic,1,Pharmaceutical Plastic,1,PHBV,1,PLA,1,Plataran Indonesia,1,Prambanan Kencana,1,Prego,1,Pricing Power,1,PROCHIZ,1,Promo,53,PT,5,Pub,1,Pub & Bar Asia (RPB Asia),1,Pure Origin,1,Quasar Group,1,Radford Road,1,Regd Office,1,Report,19,resorts,3,Restaurant,3,Resto,1,Revenue,19,REVPAR,2,Rising Star,1,Room,1,Sambonet Company,1,Sanchaya,1,Seminyak,1,seminyak beach,1,September,12,Sesame Oil Products,1,Shah Alam,1,Shenzen,1,Sheraton,1,Shipping Times,1,SHR,5,Simpang Siur,1,Sinar Himalaya,1,Singapore,7,Singapore Basins,1,Skylab Road,1,Soft Ice Cream,1,Solo,1,sommeliers,1,Sound,1,South America,1,South Korea,1,Spa,1,spa resort,1,Specialty Coffee amp; Tea,1,St Regist Bali,1,St. Regis Langkawi,1,Stefano Bravo,1,STR,1,STR Global,6,Subscribe,1,Summer Holidays,1,Supplier,12,Surabaya,2,Swarthmore Avenue,1,Swiss-Bellhotel,1,Sydney Head Office,1,Tabloid,2,Tagore Drive,1,Tambourine,1,Tamper Evident,1,Technology,45,Terrace amp; Outdoor,2,Thailand,1,The Shilla Jeju,1,The Westin Resort Nusa Dua,6,Today La Tavola,1,Tokyo,1,Tourism,3,Tours,1,Travel,6,Travel Fair,2,turkey,1,Twisted Pair,1,UAE,1,UCLA,1,UK,1,United States,1,Universal Coolers Inc,1,US,1,USA,1,VAT,1,VELADA TAPAS BAR & KITCHEN,1,Venezia,1,VHS,1,Via Lago,1,Via Pietro Micca,1,VIDEO,20,villa,1,VistaJet,1,Webinar,3,wellness,4,Westfood Caf,1,Westin Bali,2,Windsurfer,1,Wine,1,Wooloomooloo,1,World Refrigeration,1,XML,1,Yan Toh Heen,1,Yogyakarta,2,Zig Bee,1,
ltr
item
Hotelier Indonesia News: Mobile Learning Boosting Indonesia's Hotels
Mobile Learning Boosting Indonesia's Hotels
Mobile Learning Boosting Indonesia's Hotels Technology is ever-present wherever we look today and one piece of tech that many of us cannot be without is the smartphone. While we may be used to messaging our friends and colleagues, checking e-mails and social media, how many of us have learnt a new language through our mobile phones? That is exactly what the employees at one Indonesian hotel are doing. Hotelier Indonesia spoke to the General Manager of HARRIS-POP! Hotels & Conventions Solo, Mr. Yudi Alamsyah, to find out more about how they use mobile learning at the hotel.
https://3.bp.blogspot.com/-PuS8etPGbWA/XIZ0wyLMiYI/AAAAAAAATIE/j81IDKT3FWAqpVvt-CCttiRgiGQD2vaaACLcBGAs/s1600/HARRIS%2BPOP%2521%2BSOLO%25281%2529.JPG
https://3.bp.blogspot.com/-PuS8etPGbWA/XIZ0wyLMiYI/AAAAAAAATIE/j81IDKT3FWAqpVvt-CCttiRgiGQD2vaaACLcBGAs/s72-c/HARRIS%2BPOP%2521%2BSOLO%25281%2529.JPG
Hotelier Indonesia News
https://news.hotelier-indonesia.com/2019/03/mobile-learning-boosting-indonesias.html
https://news.hotelier-indonesia.com/
https://news.hotelier-indonesia.com/
https://news.hotelier-indonesia.com/2019/03/mobile-learning-boosting-indonesias.html
true
7879233987239775271
UTF-8
Loaded All Posts Not found any posts VIEW ALL Readmore Reply Cancel reply Delete By Home PAGES POSTS View All RECOMMENDED FOR YOU LABEL ARCHIVE SEARCH ALL POSTS Not found any post match with your request Back Home Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sun Mon Tue Wed Thu Fri Sat January February March April May June July August September October November December Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec just now 1 minute ago $$1$$ minutes ago 1 hour ago $$1$$ hours ago Yesterday $$1$$ days ago $$1$$ weeks ago more than 5 weeks ago Followers Follow THIS CONTENT IS PREMIUM Please share to unlock Copy All Code Select All Code All codes were copied to your clipboard Can not copy the codes / texts, please press [CTRL]+[C] (or CMD+C with Mac) to copy